Refund and cancellation policy

Refunds we give

• Duplicate payments and payments taken in error, refunded in full.
• Payments where we never published the advertising, for example a listing we rejected for reasons outside your control, refunded in full.
• A pro-rata refund where a prolonged platform fault prevented your advertising from being visible.

Refunds we do not give

• Unused time where the advertising was live and available.
• Listings removed because they breached the acceptable listings policy.
• A shortfall of enquiries, viewings or sales, we never promise a number of leads.
• Featured or sponsored placement that has already run.

Cancellation

You can cancel a subscription at any time and it stays active until the end of the period you have already paid for. We confirm the end date in writing. We never delete your listings when a subscription ends: inventory above your remaining allowance is paused, and you can export your listing and lead data.

Failed payments

If a renewal fails we notify you and allow a grace period before advertising is paused. Manual bank-transfer payments are activated only after the proof of payment is reconciled by our finance team, and every manual activation carries an audit note.

How to claim

Contact us with the payment reference within 30 days. Approved refunds are returned by the original payment method where possible, otherwise by bank transfer.